Returns, Exchanges & Refunds

We want you to feel confident shopping with YOH! Boutique. This policy applies to purchases from yohshop.netlify.app delivered within South Africa.

1. Change-of-mind returns and size exchanges

Contact us within 30 calendar days of receiving or collecting your order to request a refund or exchange.

For these returns, items must be:

• Unworn, unwashed and unaltered, apart from careful fitting.
• Clean and free from stains, damage or strong odours.
• Returned with their original tags attached, where supplied.
• Accompanied by your order number or other reasonable proof of purchase.

Please try shoes indoors on a clean surface.

These conditions apply to voluntary returns. They do not remove your rights concerning faulty or incorrectly supplied goods.

2. How to request a return

Email thytohassen@gmail.com or WhatsApp 062 898 1543 with your order number, the item concerned, and whether you would prefer a refund or exchange.

For a damaged, faulty or incorrect item, photographs can help us resolve the issue, where reasonably possible.

We will provide a return reference and instructions for an agreed PAXI collection point or courier address. Please contact us before sending the parcel so it reaches the correct destination. There is no walk-in return service.

After receiving the instructions, please send the item within seven calendar days, or contact us if you need more time. Our administrative process does not restrict your statutory rights.

3. Return and exchange delivery costs

For a change of mind or a correctly supplied item that does not fit:

• You pay the actual cost of returning the item.
• If you choose an exchange, you also pay the delivery cost of the replacement.
• We will explain any replacement-delivery charge before you agree to it.

If we supplied an incorrect item, or the return concerns a qualifying fault or damage, YOH! Boutique covers the reasonable return costs and any replacement delivery.

We do not charge a restocking fee. We will not retrospectively deduct the original free-delivery cost from your refund.

4. Exchanges

Exchanges depend on the requested item and size being available. We confirm availability before arranging the exchange and dispatch the replacement after receiving and checking the returned item.

Any price difference will be explained beforehand. If the requested replacement is unavailable, you may choose another suitable item or a refund.

5. Faulty, damaged or incorrect items

Please contact us as soon as you notice a problem.

For goods covered by the Consumer Protection Act’s six-month implied warranty, you may return qualifying defective, unsafe or unsuitable goods within six months of delivery and choose a repair, replacement or refund as provided by law.

Original packaging, attached tags and the 30-day voluntary-return window are not conditions for exercising these statutory rights.

Damage caused by misuse, improper care or ordinary wear does not, by itself, qualify as a manufacturing defect. We assess the circumstances fairly.

6. Refunds

Refunds cover the amount actually paid for the returned item and are made to the original payment method, unless otherwise agreed.

For ordinary returns, we aim to issue the refund within seven business days after receiving and checking the item. Your bank or payment provider may take additional time to reflect it.

We will explain any delay and meet applicable statutory refund deadlines. Store credit will not be imposed instead of a refund where you are entitled to one.

7. Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase without giving a reason within seven days after receiving the goods.

Only the direct return cost may be charged for such a cancellation, and the statutory refund must be made within 30 days of cancellation. Applicable legal exceptions remain in force.

8. Sale items and your legal rights

Sale and clearance items follow this policy too. Refunds are based on the discounted amount actually paid.

Nothing in this policy excludes or limits your rights under South African consumer law.